Enterprise Performance FAQ

• What is Enterprise Performance?

Enterprise Performance (EP) is an advisory and consulting resource to companies to enable them to shift their:

• Leadership and organizational performance and
• Coordination process redesign

through the application of proven leadership, communication, and process redesign frameworks also offered through the Institute for Generative Leadership (IGL). The focus in Enterprise Performance engagements is measurable outcomes and the establishment of sustainable skills and practices that enable an organization to continue make performance improvements. We deliver executive coaching, executive development programs, performance improvement projects, process redesign engagements, and culture change initiatives.

• What kind of companies does Enterprise Performance work with?

Our focus is on the impact of human performance, coordination, management and leadership on organizational results.  We are not industry or technology specialists, but form teams with experts in client organization and other specialists to bring the benefits of improved human coordination, executive leadership, and teamwork to the execution of the organization. We have worked in many industries including the following companies: Discovery Channel, Adobe Systems, Wells Fargo Bank, Toshiba America, IBM, Fox International Channels, FNIS, as well as many other medium and small businesses.

• What kind of results does EP produce?

EP has produced significant measurable results with client tams in relatively short time frames (6-12 months) using coordination process redesign approaches, including a five percent improvement in net margin in a $60M business unit, $6M in savings in a $65M business unit, and significant improvements in cycle time, customer satisfaction, and sales performance for a major software company – see the accompanying case studies. In addition, EP engagements have been successfully focused on qualitative improvements in executive teamwork, organizational culture, executive development, organizational management and communication practice, and improvements in customer and employee satisfaction.  Both types of projects are grounded in shifting the communication and coordination skills of leaders, managers, team members, and staff.

• What is coordination process?

The staff and associates of Enterprise Performance have spent years doing Business Process Redesign (BPR), working initially with Business Design Associates and continuing for years afterwards looking at the human and communication/coordination dimension of business processes.  Most BPR approaches focused on the processes with material items and information, but not the communications and acts of coordination of the people in the process.  Using the coordination process approach to waste, value, and improvements in processes, EP key performers have produced significant outcomes in organizations in relatively short time periods, as noted above.

• What are your leadership and communication frameworks?

This discipline uses well tested approaches to leadership, management, communication and coordination that are observable, executable, and learnable through practice, drawing from the field of Generative Leadership. These generative practices and skills enhance the performance of already successful organizations, as well as strengthen the foundational capabilities for a results oriented leadership and management culture. The paper “The Generative Foundations of Action in Organizations” that accompanies these FAQ’s provides more detail on the Generative Leadership approach.

• What does “generative” mean?

Generative refers to interpretations and actions that produce action and results.  So much of management and leadership are presented as metaphors or concepts without addressing the “how to.”  Generative means that a concept, like “team,” “management,” or “leadership,” can be expressed in terms that outline actions that are observable, executable, and learnable and that produce a positive version of what is named.

• What is Generative Leadership?

Enterprise Performance draws form the Generative Leadership discipline developed over the years under the leadership of Robert Dunham, whose bio is provided below. Generative Leadership was developed as operational practices of communication, management, and leadership in organizations, including Motorola Computer Systems, Action Technologies, and multiple consulting clients focused on producing improved organization performance outcomes.  Generative Leadership is taught in the three-year Generative Leadership Program offered by the Institute for Generative Leadership.

• What is the relationship of Enterprise Performance with the Institute for Generative Leadership?

The mission of Enterprise Performance is to bring the benefits of the Generative Leadership discipline and coordination process redesign to clients through customized consulting and collaborative engagements.  These projects are focused on and organized around integrating specific performance improvements into operating organizations through executive coaching and development, performance improvement projects, culture change and process redesign initiatives.

The mission of the Institute for Generative Leadership is to deliver an in depth educational experience to produce effective generative leaders in organizations.  IGL engages their participants in application of their learning to current actual work commitments, delivers three three-day conferences per year, gives each participant personal coaching, and supports the participants grouped together in learning teams.  The focus is on impact on the making and fulfillment of value in the organization.  Although a solid foundation for developing management and leadership skills, the biggest results in the program comes from already successful leaders and executives that enhance their impact with this new paradigm of organizational action.

• How do I learn more about EP and its fit with my organization’s concerns?

Email Johanna Klouda Mercado at glp@enterpriseperform.com or call 303-527-9905 to arrange a conversation with Enterprise Performance principals.